Complaints and Disputes

The LGA investigates all complaints from the public and stakeholders about alleged issues related to liquor and gaming.

If you wish to make a complaint we need to know these details: who, what, when, where, why, and how they are related to your complaint. This includes things such as the name of the organization or business, the time and date the alleged irregularity occurred, any relevant documents and the names of the people involved.  Please provide as much information as possible. All information that you provide to the LGA will be kept confidential and your name will be kept anonymous unless you give us your permission to provide it to the licensee. You must make your complaint within 30 days of the incident.

The LGA is authorized to mediate disputes that arise between customers and licensees. You may contact the LGA if you would like to have such a dispute investigated and to have us try to mediate a settlement. You must let us know about the dispute within 30 days of when it took place.

Please email our Compliance Department or call us at 204-954-9400 or toll-free at 1-800-782-0363 to make a complaint or report a dispute.