What should our organization do if there is a problem with a breakopen unit?

Breakopen errors are relatively rare and are dealt with between the LGA, Manitoba Liquor & Lotteries and the manufacturer. However, it is important that you contact the LGA Compliance Department if you find problems with a unit. If the problem is related to mixed serial numbers, poor colour or issues of product quality, the organization will likely be permitted to continue selling the unit. If the issue involves extra or insufficient winners in a unit, the LGA will likely instruct the organization to stop selling the unit and forward it to the LGA for examination. Once the problem is identified, the information will be forwarded to the supplier and Manitoba Liquor & Lotteries for resolution.