This program assesses retailers’ ticket redemption practices. The LGA conduct undercover inspections to confirm the retailers’ compliance with these four requirements:
- confirm the player has signed their lottery ticket
- check the lottery ticket on the terminal
- return the lottery ticket and the validation slip to the player
- pay the correct prize amount to the player
After an inspection, the LGA will contact the lottery ticket retailer’s owner and/or manager to provide feedback on the result of the program.