What is the Lottery Ticket Retailer Ticket Redemption Inspection Program?

This program assesses retailers’ ticket redemption practices. The LGA conduct undercover inspections to confirm the retailers’ compliance with these four requirements:

  • confirm the player has signed their lottery ticket
  • check the lottery ticket on the terminal
  • return the lottery ticket and the validation slip to the player
  • pay the correct prize amount to the player

After an inspection, the LGA will contact the lottery ticket retailer’s owner and/or manager to provide feedback on the result of the program.