The LGA licenses prospective gaming and liquor employees to ensure they meet the standards of honesty and integrity. All employees working at Manitoba Liquor & Lotteries or at any casino in the province must be licensed. This type of employee licensing is a requirement in most jurisdictions across North America.
You cannot apply directly to the LGA for an employee licence. First, you must apply for employment through one of the following employers:
If you are offered a job, the employer will provide you with the LGA employee licence application. Please complete this form and return it to the employer’s human resources department. They will forward your employee licence application to the LGA.
The application asks for factual information such as your name, age, prior employment, past and current credit history, past and current criminal charges, and any criminal convictions. You must be honest in your application. The LGA will conduct a background investigation as part of the licensing process.
If you are approved, the LGA will issue you a certificate that allows you to work in the industry. Being licensed by the LGA does not guarantee employment. The LGA will also send you a letter that states when your licence will expire. You must comply with the following terms and conditions to maintain your licence in good standing.
If you are denied a licence, you have the right to appeal the decision. Please click here for information on appeals and the hearing process.
Please click below for answers to some common questions about employee licences. You can also email our Gaming Licence Department or contact us at 204-954-9400 or toll-free at 1-800-782-0363.
Who can be licensed?
The LGA will accept applications from individuals currently being considered for employment by Manitoba Liquor & Lotteries or any casino in the province. Please contact these organizations directly if you are interested in employment.
Being licensed by the LGA does not guarantee employment. You cannot be employed in the industry without a licence.
I already have an employee registration from the Manitoba Gaming Control Commission. Do I have to apply for this licence too?
Under The Liquor and Gaming Control Act, employee registrations will now be called employee licences. This is a name change only. Your existing registration will be considered an employee licence and will remain in effect until its expiry date. When it comes time to renew your registration, the LGA will issue an employee licence in place of a registration.
What does the application process look like?
Once you have been interviewed and the employer wishes to proceed with an offer of employment, the employer’s human resources department will provide you with the LGA employee licence application. You must complete this application and return it to human resources, which will forward it to the LGA.
The application has five parts:
- Part one requests personal information, including your name, mailing address, birth date and social insurance number. This information is collected so the LGA can complete its background investigation. All personal information collected in your application is confidential and protected under The Freedom of Information and Protection of Privacy Act.
- Part two requests that you disclose any charges or convictions you have had in any jurisdiction. Charges include stays of proceedings, withdrawals and dismissals of charges.
- Part three requests your employment history. You must list your current/last employer as well as your position, length of employment and reason for leaving.
- Part four requests your licensing history. You will be asked if you have ever been licensed by the LGA or the Manitoba Gaming Control Commission, or if you have ever held an employee licence/registration in any other jurisdiction.
- Part five consists of three declaration and consent sections that permit the LGA to complete its background investigation and perform any required ongoing screening. You must sign and date all three sections.
You must be honest on your application and disclose anything that may be consequential to your application. Failure to disclose relevant information will result in a more detailed investigation, longer processing time and a potential denial of your application.
What is a background investigation?
All applicants are subject to a background investigation to determine their suitability for employment. The background investigation includes, but is not limited to, a credit history report, a criminal records check and a court registry search. The LGA has the authority to conduct any investigation it deems necessary to determine suitability. Investigations will sometimes require applicant interviews, reference checks and work permit checks.
All applicants who require further investigation are given an opportunity to meet with the LGA to discuss the results of their investigation. Each applicant is reviewed and assessed individually.
Applicants are encouraged to be completely honest on their applications. Investigations that include criminal charges, bankruptcies and civil proceedings do not automatically result in the denial of a licence.
Does my employer receive information regarding my background check?
No. The information you provide is kept confidential under The Freedom of Information and Protection of Privacy Act. We only notify the employer of whether or not you received a licence.
How long will it take to be licensed?
It takes an average of three to five business days to process complete applications. Applications that require a more thorough investigation will take longer, depending on the depth of the investigation.
How will I know when I’m licensed?
The LGA will send you a letter and licence certificate by mail once a licence has been granted. The certificate will provide your licence number and licence period.
What is a licence number?
A licence number is given to your file once your application is received and processed by the LGA. You can find your licence number on your employee licence certificate. If you have questions about your licence, please provide your licence number to the LGA to help locate your file.
Does my licence expire?
Yes. New applicants are issued a one-year licence. Your licence certificate states the expiry date of your licence. The LGA will send you a renewal form two months before the expiry date. The employee licence renewal application is also available at www.LGAmanitoba.ca. You must complete and submit this form to the LGA to maintain your licence. You may submit this form to the LGA in person, by email at gaminglicence@LGAmanitoba.ca or by fax to 204-954-9451.
The year following your initial licence period, if there are no concerns, you will be issued a three-year licence. At this point, your renewal will only happen every three years; however, annual background checks will be completed between renewal periods. You will be contacted if these background checks raise any issues.
How do I renew my licence?
The LGA will send you a renewal form two months before the expiry date. The employee licence renewal application is also available at www.LGAmanitoba.ca. You must complete and submit this form to the LGA to maintain your licence. You may submit this form to the LGA in person, by email at gaminglicence@LGAmanitoba.ca or by fax to 204-954-9451.
What if I change my name, phone, address, etc.?
You must report any changes to your personal or contact information to the LGA using an employee licence change notice form. This form is available from your human resources department or at www.LGAmanitoba.ca. You may submit this form to the LGA in person, by email at gaminglicence@LGAmanitoba.ca or by fax to 204-954-9451; employee changes cannot be processed over the phone.
We will update your file to ensure that any future contact or correspondence is directed correctly.
What is a consequential event?
A consequential event may include:
- suspension or cancellation of licences/registrations issued by any other jurisdiction
- any behaviour that relates to your honesty and integrity
- any disciplinary action by your employer that relates to your honesty and integrity
- any instance of non-compliance with your employer’s policies that relates to your honesty and integrity
- any information involving you in a criminal charge associated with any offence under The Criminal Code (Canada), any federal or provincial legislation or other regulatory enforcement that relates to your honesty and integrity
How do I report a consequential event?
You must report any consequential event to the LGA using a confidential employee licence change notice form. This form is available from your human resources department or at www.LGAmanitoba.ca. You may submit this form to the LGA in person, by email at gaminglicence@LGAmanitoba.ca or by fax to 204-954-9451; employee changes cannot be processed over the phone.
What if I am denied a licence?
Applicants are only denied a licence when there are serious concerns regarding their honesty or integrity. The LGA will notify you in writing if your application is denied. You will be given an opportunity to speak to the LGA about the details of the denial.
Applicants who are denied and disagree with this outcome may appeal the decision to the LGA board. You must file a formal request for a board appeal. You will be required to present your arguments to the board either yourself or through legal counsel.
All board hearings are public. Closed hearings must be requested and approved prior to the hearing. Board decisions are final and binding.
Once licensed, can I still participate in gaming activities or buy alcohol in Manitoba?
Please speak to your employer about any gaming- or liquor-related policies.