You must comply with the terms and conditions set by the LGA to maintain your lottery ticket retailer licence in good standing. Please click below for a copy of these terms and conditions.
Please click below to read the information bulletin sent to lottery ticket retailers in March 2014 and for answers to common questions about complying with your licence.
What happens during an inspection?
The LGA inspects lottery ticket retailers to ensure that licensees are in compliance with the terms and conditions of their licences.
The inspector may ask in advance that certain documents and information be ready for inspection. This may include bank statements, cancelled cheques and deposit books.
An inspector may do the following during an inspection:
- confirm ownership as per the licence
- verify that minors are not purchasing lottery tickets
- redeem lottery tickets to ensure proper procedures are followed
- determine whether the retailer or any principals of the company have any charges or convictions of any offence under the Criminal Code (Canada), the Competition Act (Canada) or any comparable legislation
What is the Lottery Ticket Retailer Ticket Redemption Inspection Program?
This program assesses retailers’ ticket redemption practices. The LGA conduct undercover inspections to confirm the retailers’ compliance with these four requirements:
- confirm the player has signed their lottery ticket
- check the lottery ticket on the terminal
- return the lottery ticket and the validation slip to the player
- pay the correct prize amount to the player
After an inspection, the LGA will contact the lottery ticket retailer’s owner and/or manager to provide feedback on the result of the program.
Our site contact has changed. What do we need to do?
As a licensed lottery ticket retailer, you are required to notify the LGA of any changes to your business entity, principals or location. This includes changes in contact information, shareholders or the sale of the business.
You must report any changes in writing to the LGA, either by email or by mail to:
LGA Gaming Licence Department
800-215 Garry Street
Winnipeg, MB R3C 3P3
We sold our business. What do we do next?
Any sale of a lottery ticket retailer location or business entity that has a lottery ticket retailer licence must be reported to the LGA at least 10 business days prior to the closing date of the sale. The new owners must apply for a licence to operate the lottery ticket terminal before taking ownership of the location. Operating a lottery ticket terminal without a licence is a crime and failure to obtain a licence will result in the lottery ticket terminal being shut down.
I am already licensed and have purchased a new location that has a lottery ticket terminal. Do I need to reapply?
No, you do not need to reapply. Licensed business entities that have purchased a new location must submit a portion of the lottery ticket retailer application indicating the new location details to get a licence for the new location. This licence will be added to your currently licensed business entity.
If you are purchasing a new location and using a different entity, the new entity will have to apply to the LGA with the applicable business entity and lottery ticket retailer application.
Please email our Gaming Licence Department or contact us at 204-954-9400 or toll-free at 1-800-782-0363 with any other questions about your lottery ticket retailer licence.