Inspections and Investigations

The LGA conducts inspections on all liquor service, sales and manufacturing licensees, and on casinos, VLT sites, lottery ticket retail locations, charitable gaming events, and rural municipality offices that issue raffle licences. The LGA also regularly inspects social occasion permit events. Inspections are conducted to ensure that licensees are in compliance with the Liquor and Gaming Control Act, its associated regulations and terms and conditions.

Enforcement

The LGA uses formal and informal education and consultation as a proactive approach to helping licensees understand and comply with the Liquor and Gaming Control Act, its associated regulations and terms and conditions. Inspectors also liaise with policing agencies and other stakeholders to maintain the connections to address issues proactively.

An investigation can be initiated if an inspector discovers something that requires further examination. An investigation can also be initiated by a formal complaint or informal information about an infraction.

The LGA deals with contraventions to legislation and regulation through a form of progressive discipline. Enforcement begins with education, but can escalate as needed to an executive order, additional terms and conditions being imposed on the licensee, administrative penalty, and suspension or cancellation of a licence or permit. The LGA is also authorized to mediate disputes that arise between customers and licensees.

Questions?

Please click below for answers to some common questions about inspections and investigations. You can also email our Compliance Department or contact us at 204-954-9400 or toll-free at 1-800-782-0363 with any questions or to make a complaint about a liquor or gaming licensee.

How many locations are inspected?

The LGA attempts to inspect every licensed liquor or gaming premises in Manitoba. Only a small fraction of inspections results in breaches noted by inspectors.

With a risk-based approach, we consider a variety of criteria to determine the frequency of inspections, and some licensees are inspected more frequently than others. A licensees’ past history is considered among other criteria.

How do I know the person is from the LGA?

All LGA inspectors and investigators have proper identification, which includes business cards and photo identification issued by the LGA. You can ask to see the inspector or investigator’s identification.

What happens during an inspection?

Inspectors have the whole province of Manitoba as their jurisdiction and are empowered under The Liquor and Gaming Control Act to perform inspections in any premises that sell, serve or manufacture liquor or that conduct gaming. Inspections can occur at any time of the day or night with or without prior notice.

Licensees must provide any assistance or documents requested by an inspector or investigator. Inspectors may ask in advance that certain documents or information be ready for inspection.